The Wisdom of Listening One common trait to nearly every good leader is the art of listening. Many times, the best leaders can be among the quietest in the room. They know their time is well spent in hearing new perspectives, ideas, and thoughts. It's how they grow personally and build visions. The wisest leaders know that hearing themselves talk is no way to build trust and goodwill. You can do the same thing. When a friend needs to talk, resist the urge to give advice right away and just listen. Ask questions, and really try to understand the answer. When a customer calls, don't say a word about your product until you fully know their needs. When your spouse is hurting, it's not the time to prove that you were right. Over time, you can develop that leader-like sense of when to open your mouth and when to keep it clamped firmly shut.  ¶ Monday, April 23, 2007